GENERAL CONDITIONS FOR CONTRACTING RESERVATIONS AND BEHAVIOR IN THE ACCOMMODATION
THE AGENCY
MAR Management (The Agency) acts as a management and reservation agency for the homeowners of the accommodations featured in our vacation rental portfolio.
1. ACCEPTANCE.-
Making any reservation implies acceptance of these general conditions. The reservation formalizes the vacation rental of the advertised accommodation directly between the traveler and the homeowner. MAR Management acts as a mere intermediary between the parties, with the owner being solely responsible for keeping the property in perfect condition for habitation, and in accordance with the description and photographs that appear in the advertisement.
2. USER.-
The traveler who makes the reservation must be of legal age, at least 25 years of age, and is responsible for the veracity of the data entered as well as the behavior of all the members of their reservation.
3. PREPAYMENT.-
The system requests a payment or guarantee by bank transfer of 50% of the total rental amount and Deposit, within a period of 72 hours, the reservation being conditional on the acceptance of payment by the banking entity. The remaining amount, that is, the remaining 50%, must be made no later than 30 days before the arrival date, by bank transfer. If your arrival is within 30 days of your arrival date, the full rental amount will be paid at the time of booking confirmation.
If you have booked your accommodation through a third-party provider (such as Airbnb, Booking, Vrbo, etc.), please note that you are required to comply with the terms and conditions stipulated by your third-party provider, whether for payment, the reservation or cancellation.
4. RESERVATION.-
Your reservation can be made by email at info@marmanagement.es or directly online on our website. The reservation will be completed when the traveler receives the reservation confirmation by email as long as a prior payment of at least 50% of the total amount of the stay has been made.
5. DATA.-
All data entered by the traveler is recorded on a secure server and we guarantee that access to this information is exclusive to the reservation staff and will only be done for the purposes of the reservation itself and to communicate to the client future promotions and offers.
6. OCCUPANTS AND RULES.-
The traveler can only accommodate the maximum number of people defined in the characteristics of the accommodation and the contracted rate. Exceeding the maximum number of occupants may lead to a withholding of the security deposit, or direct expulsion from the property due to breach of contract. Minimum age allowed to make reservations is 25 years. It is not rented to groups of young people under 25 years of age.
The entry of pets is prohibited, and smoking is prohibited in the accommodation. If these rules are not followed, the traveler must pay a penalty of at least €200 euros as a cleaning fee. Parties or events are prohibited.
– In case of complaints from neighbors or the Police about noise or inappropriate behavior, especially from 22:00 p.m. to 9:00 a.m., the right to the immediate evacuation of travelers from the property without any financial refund may be exercised, and to the full retention of the deposit for the inconvenience caused. The Community Rules must be followed and respected. As well as the Rules of the House, and also the Municipal Ordinances.
7. CLEANING.-
The accommodation will be made available to the traveler in proper conditions of hygiene, order, and general cleanliness. The traveler agrees to leave the accommodation in good conditions of cleanliness and order, agrees to deposit the garbage daily in the container designated for this purpose in the area where the accommodation is located, also on the last day of his stay, and to leave the property and its contents in good condition as delivered upon arrival.
– If upon departure we find remains of garbage accumulated in the accommodation, the amount between €50 to €100 euros will be withheld from the guarantee deposit for garbage removal.
– If it is perceived that smoking has occurred inside the accommodation, the entire security deposit may be retained.
– In the event that there is perceived misuse and damage to the bedding, towels, mattresses, money may be withheld from the security deposit for extra washing.
8. EQUIPMENT.-
The traveler agrees to leave the accommodation in the same orderly conditions in which it was received; disassembling or moving furniture is prohibited. For lost keys, €50 euros will be withheld from the guarantee deposit for each key or for each garage remote control not returned.
9. MODIFICATIONS.-
MAR Management reserves the right to change the contracted accommodation for one with similar or superior characteristics if necessary and if there is availability, in cases of force majeure such as illegal occupation (squatters) of the reserved accommodation, or for reasons of force major due to unexpected habitation defects that occur after the reservation date. These changes would not have any additional cost to the traveler. If, for any reason, it is impossible to offer alternative accommodation, the reservation will be canceled and the full payment for the reservation made will be refunded. However, if the reservation is made through an external provider (that is, through any online platform such as Booking, Expedia, Airbnb, Vrbo, etc.), the obligations will be those expressly established by that external provider in everything related to payments, reservations, changes, cancellations of reservations, etc.
10. PUBLIC SUPPLIES.-
Possible restrictions. In the event of possible restrictions on water or electricity supplies, whether or not decreed by the competent Authorities, and whether or not they are mandatory, neither the intermediary platform, nor MAR Management, nor the owner of the accommodation, will be responsible for how these could affect the traveler’s stay. Just as it happens due to Wi-Fi connection failure or low internet speed signal. In any case we will do our best to rectify any problem as quickly as possible.
11. CONSUMPTION OF ELECTRICAL AND WATER SUPPLIES.-
Electricity and water consumption are included in the reservation amount, but if abusive consumption or misuse is detected, the owner reserves the right to make a withholding on the amount of the deposit for excess consumption.
12. INSURANCE.-
The traveler is responsible for taking out travel insurance that covers any contingency during their trip. Neither the intermediary platform, nor MAR Management, nor the owner of the accommodation will be responsible for unforeseen circumstances or accidents, beyond their responsibility.
13. ALARM.-
The property may have a security alarm connected to an authorized alarm receiving center. Image recording will only occur in the case of an alarm. Only the authorized person of the alarm receiving company, or, where appropriate, police officers, have access to these images. Recordings will have a maximum duration of 60 seconds. If the property has an alarm, it will be properly marked or visible.
14. SWIMMING POOLS.-
MAR Management cannot accept responsibility for the opening dates, or for the hours or restrictions of use of the swimming pools. Whenever possible, we will provide updated information on the opening or use of the pools, however this may be changed without prior notice by the competent Authority, or by the Community of Homeowners.
15. GUARANTEE DEPOSIT.-
Before arrival, the traveler will leave a guarantee deposit for the amount specified in the reservation, which can range from €300 euros to €1000 euros depending on the property. Payment of said deposit must be made by credit card. The deposit will be managed directly with the owner. Whether or not to retain it is an exclusive decision of the owner, with MAR Management not having any control or decision-making power in this regard. Any breakage or damage must be reported to MAR Management at the time they occur. This guarantee deposit will be returned within a period of between 7 and 14 days from the day of departure, in full except in the event that something is missing from the reserved property, or breakages or damages are detected in the property, the furniture or the equipment, or in situations of extreme dirt and debris. The cost of restoring the condition of the property upon entry will be deducted from the deposit amount.
16. CANCELLATION.-
In case of non-payment of any of the prepayments established on each date, the reservation will be automatically canceled, leaving the accommodation available to be reserved by another traveler.
In the event of cancellation of the reservation by the traveler, it is established that the traveler will not have the right to a refund of prepayments made up to the cancellation date.
In case of no-show on the day of arrival (no show), the traveler must pay 100% of the reservation.
The traveler will not have the right to a refund of the amounts paid if he voluntarily withdraws from the services before the end of his stay.
In the event that, for unforeseen reasons not attributable to MAR Management, the accommodation cannot be occupied, if possible, MAR Management will offer the traveler another accommodation with similar characteristics. If the traveler does not accept the alternative accommodation, he/she would be entitled to a full refund of any amount previously paid as a reservation confirmation.
17. ARRIVAL AT THE ACCOMMODATION.-
The stipulated arrival time is between 16:00 p.m. to 21:00 p.m. Attention, in arrivals outside the indicated hours:
– From 21:00 p.m. to 24:00 p.m. It will have an additional cost of €50 euros (late check-in can be paid by the traveler online during the reservation process, or WILL BE PAID IN CASH upon arrival at the property).
– After 24:00 p.m., arrivals are not accepted, the arrival must be posted the next day starting at 10:00 a.m., at no additional cost.
– A few days before arrival, the guest must contact MAR Management to communicate their estimated time of arrival at the accommodation (flight number and airline / boat if applicable), tell us if you will come by taxi, rent a car, or private car, in order to be able to organize ourselves efficiently with the collection of keys. On the day of arrival, a MAR Management agent will be waiting for travelers at the reserved accommodation.
18. DEPARTURE FROM THE ACCOMMODATION.-
The stipulated departure time, at the latest, is 10:00 a.m. From that time onwards, without prior agreement with MAR Management, an amount will be charged to the traveler for late departure that may range between €50 euros and the price of the next night’s stay depending on the time of departure from the property.
19. PHOTOGRAPHS.-
The properties may undergo small aesthetic, equipment, or decoration changes (never functional) that have not been updated in the advertisement photographs.
– Taking photographs and/or recording photographs for commercial purposes or any type of dissemination during the stay in the accommodation is strictly prohibited. For this purpose, the traveler must obtain written permission from the owner of the property.
20. ACCESS TO THE PROPERTY.-
With prior notice to the traveler, the owner or the person assigned by him may access the interior of the accommodation whenever he deems it appropriate, in order to verify compliance with the agreed rules.
21. NEARBY WORKS.-
Possible inconvenience due to third party works: MAR Management, nor the owner, is not responsible for any noise that may be generated by the construction or maintenance works or works in the surroundings of the home, as well as for the discomfort that could be caused by external or external factors.
22. PRIVACY POLICY.-
We inform you that we update our privacy policy in line with the new data protection regulations dated 05/25/2018. We take data privacy seriously and responsibly and want to give you confidence about the collection and processing of personal data. Our policy also covers your rights regarding the processing of your personal data.
DATA PROTECTION: All data requested is as part of the contract.
ELECTRONIC CONTRACTING: The contract is made exclusively through emails sent between the parties.
CONTRACT FILE: The parties agree that MAR Management acts as a trusted third party and has the contract records in custody.
AUTHORIZATION OF PROMOTIONAL COMMUNICATIONS: The client authorizes that they may be sent promotional communications by email as long as they can unsubscribe at any time.
CLAIMS PROCEDURE: The claims procedure is by email, indicating the reference number of the reserved home, and the reason for the claim, sending the email to the following address: info@marmanagement.es.