Guests will receive a 100% refund in the event of cancellation till 30 days before arrival, if the reason for cancelling falls under one of the conditions below, and is effective on the date of arrival at the accommodation:
- If travel or border restrictions in Spain (ordered by the Spanish government in response to COVID-19) prevent the person who made the reservation from travelling to the rented property. Not so in case of recommendations.
- If the Spanish government decides, up to the day before arrival, to impose quarantine restrictions on the country or geographical zone of the property for the period of the client’s stay. This is on condition that the client does not spend the quarantine period in the reserved property.
- If there is a mandatory lockdown and travel prohibition in Spain or the country of origin of the person who made the reservation.
CLEANING PROTOCOL
We are following the latest official guidelines of cleanliness in our properties, and our staff are trained to the adopt new way of servicing the properties correctly in the light of Covid-19.
Bath products and kitchen cleaning products will all be supplied in unopened bottles.
All our staff will always wear safety masks in and around the properties.
SAFETY MEASURES
Virus free spaces. For your safety, after each departure of guests and before the next arrival, we will thoroughly clean and disinfect all the surfaces and the entire accommodation, with specific sanitary products and disinfectants approved by the international health authorities.
We will also provide complimentary masks for our guests. Hand sanitizer gels are placed out in the entrance of the property to ensure a super smooth, safe and comfortable stay.